Shopping & U.S. Delivery FAQ
GOLDEN KEY COMMERCE · CUSTOMER CARE
Shopping & U.S. Delivery FAQ
Where do you ship?
During our launch, retail delivery is available within the United States only. Canada, Costa Rica, the European Union and other international destinations are not available for checkout.
Do you ship to Texas, Washington and New York?
These states, including Washington, D.C., are within our U.S. market. Shipping availability still depends on the product, variant and destination ZIP code. Available methods and charges appear at checkout.
When will my order arrive?
Processing and delivery times vary by product and fulfillment partner. Check the item-specific information or contact us with the product link, variant and ZIP code before ordering. We do not promise one delivery window for the entire catalog.
What currency do you use?
Our U.S. storefront and checkout use U.S. dollars (USD).
Is every listed product available?
Availability varies by item and variant. A published listing does not guarantee stock or delivery to every address. Please use the selected variant’s availability and checkout options, or ask us to verify.
What if my payment is declined?
Contact support@goldenkeycommerce.com with the product link, approximate attempt time, checkout email and error wording. Hide all payment details in screenshots. Never email card numbers, expiration dates, CVV or banking credentials.
How can I get help?
For shopping or order questions, contact support@goldenkeycommerce.com. For wholesale partnerships, contact sourcing@goldenkeycommerce.com.
Preguntas frecuentes
Durante el lanzamiento, las entregas minoristas están disponibles únicamente dentro de Estados Unidos. Canadá, Costa Rica, la Unión Europea y otros destinos internacionales quedan fuera de esta fase.
La disponibilidad, tarifa y plazo dependen del producto, variante y código postal estadounidense. La tienda y el checkout operan en USD. Para confirmar un artículo, envía su enlace, variante y código postal a support@goldenkeycommerce.com. Nunca envíes datos completos de tarjeta por correo.